IT service management & BIM training courses at Capgemini Academy
IT service management or ICT service management focuses on managing and optimizing IT services. Business information management (BIM) supports organizations in managing their provision of information. Knowledge of both ITSM and BIM enables optimal service provision and improved collaboration between IT and business partners.
Functional management is an important component within service management. This expertise focuses quite specifically on understanding and documenting user needs and on how these can be translated into functional specifications for information systems.
Why are IT service management & BIM so important?
ITSM (also called information service management or service management) is vital for managing, optimizing and professionalizing IT services within an organization. It ensures that IT services are delivered consistently and efficiently, resulting in improved business processes, increased customer satisfaction and increased operational efficiency.
Business information management (BIM) plays an essential role in managing the provision of information within organizations. BIM ensures that the right information is available at the right time, which is paramount for data-driven decision-making and service delivery.
What is the role of IT service management & BIM experts in an organization?
IT service Management (ITSM) comprises the planning, delivery and support of IT services to achieve business objectives. ITSM professionals manage incidents and changes to safeguard a stable IT environment and implement best practices such as ITIL for continuous improvement.
Business information management (BIM) focuses on the management of information resources. BIM professionals ensure accessible and accurate information, which is essential for data-driven decision-making and process optimization.
Together, ITSM and BIM provide efficient integration of IT services and business processes, resulting in improved performance and collaboration between IT and business partners.
Why take an IT service management & BIM training course?
Our IT service management & BIM training courses are designed to develop and improve your skills in ITSM and BIM. You learn theories and practical applications that you can use immediately in your work. Our trainers are experts in their profession and ensure that you gain knowledge that is directly applicable in practice.
Capgemini training courses focused on IT service management & BIM
With ITIL, COBIT and BISL/ functional management, Capgemini Academy offers various certified, practically-oriented training courses for IT and business professionals.
Our IT service management & BIM training courses are ideal for professionals involved with processing and analyzing data, such as:
- Programmers
- Data Analysts
- Data Administrators
- Developers
- Helpdesk and Support Managers
- Information Managers
- Functional Administrators
- Business Managers
- Service Delivery Managers
Why Capgemini Academy?
Our IT service management & BIM trainers
Our trainers are specialists in their profession. They are educated, fully certified, and part of a professional group. They are also generally elbows-deep in the discipline. They like nothing more than to share their knowledge, experience and enthusiasm with you and peerlessly link theory to practice during training. May we introduce:
ITIL®4 Trainer
“A theory holds value only when linked to practice.”
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
IT service management and BIM certification
Many of our training courses lead to official certification. For example, at Capgemini Academy, you can take the training course to become an officially certified ITIL Managing professional or ITIL Strategic leader.
IT service management and BIM in-depth
Using frameworks such as ITIL and ITSM ensures consistency and efficiency. Automating routine tasks and focusing on service level management ensure reliable IT services and increased customer satisfaction. Continuous improvement is a core principle, allowing organizations to continuously optimize and adapt their IT processes to changing needs.
Business information management (BIM) plays a central role in managing information, optimizing processes and supporting decision-making. BIM ensures the quality and accessibility of information; it streamlines information flows and provides insights for strategic decisions.
Tailor-made IT service management and BIM training courses for organizations
Do you want to get more out of structuring and managing IT services within your organization? Or would you like to train your employees to become IT service management professionals? Then explore a customized training course from Capgemini Academy.
With custom training, you determine the content, duration and location of the training courses. Training courses are possible for small or large groups or even for your entire organization. Curious about the possibilities? Get in touch with one of our consultants.
Calendar
View all group courses here. Learn where and when it suits you. Onsite, online, or a mix of both. You can choose a training that matches your personal learning goals and career ambitions, from a portfolio of over 300 courses on Tech, Methods & Certifications, Personal Skills, and Leadership.
All You Can Train
There is nothing wrong with a fat pay check at the end of each month, but most young professionals are looking for more in a job than just a good pay these days. Young people want to continuously develop themselves and are hungry for new knowledge and skills as this offers them with a broader career perspective. Does your organization support the needs of your talent? Unlimited personal development is the answer and our All You Can Train program the way to achieve it.