What is Service Automation Framework e-learning
Contents
– Service Automation is the concept of achieving customer loyalty through the use of automated technologies and builds on a major demographic and sociological trend. We have become accustomed to managing our lives online and expect services that can meet those expectations: we are the Self Service Generation.
– This training will give you a deep understanding of the concept of service automation, the concept that allows you to automate your service offering. If you apply Service Automation appropriately in your organization, you will see both employee satisfaction and customer satisfaction increase and the number of people who will ‘like’ your company increase significantly.
Who should attend Service Automation Framework e-learning
The training is intended for anyone who has ever experienced that the service level in their organization can be increased and is looking for guidance to achieve this goal. Whether you’re an entrepreneur, executive, consultant, or academia, the Service Automation Framework helps you consistently exceed user expectations.
Prerequisites
Participants must have some basic knowledge in (IT/ Business) management, obtained by work experience of about 1 to 2 years.
Objectives
- Understand the business drivers of technology-enabled automated services to explain the business case for service automation.
- Discuss how Service Automation Framework enables the practice of an industry empowering their autonomous users to purchase, manage, and customize services through self-service technology.
- Explain the difference and synergy between the users, service design and technology design elements that help meet and exceed user expectations to create long-lasting value.
- Explain the difference between automated deployment, service delivery automation, and serendipity management and describe their underlying processes.
- Outline the steps to complete a Service Automation Blueprint to visualize services to design and deliver automated services.
Exam information
Exam Information:
- Duration exam: 40 min
- % extra time if not in native language: 0%
- Number of exam questions: 40
- Minimum number to answer correctly: 26
- Exam style: Multiple choice
- Open Book: No
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you’ll receive a complimentary exam voucher if you don’t pass the exam on your first attempt.
The following conditions apply:
- You attended the entire training.
- You took the first exam within 2 months after the training.
- There is a maximum of 1 year between your initial training and the free training.
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
