This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
ITIL®4 Strategist Direct, Plan and Improve (NL)
The course is not scheduled in our open calendar. Please fill in your details below and we will contact you within 2 working days.
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What is ITIL®4 Strategist Direct, Plan and Improve
This training offers you the practical skills needed to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
The module uses the influence and impact of Agile and Lean operation of works, and how they can be used to the advantage of an organization.
After the training you will know a practical and strategic method for planning and delivering continuous improvement with the desired maneuverability.
This training includes a voucher for the official, internationally recognized exam.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy
ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
Who should attend ITIL®4 Strategist Direct, Plan and Improve
ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements
Prerequisites
ITIL 4 Foundation
Objectives
Understand the differences between the following key concepts:
Vision and mission
Strategy, tactics and operations
Governance, compliance and management
Policies, controls and guidelines
Identify the scope of control and within this:
Know how to cascade objectives and requirements
Know how to define effective policies, controls and guidelines
Know how to place decision-making authority at the correct level
Understand the role of risk and risk management in DPI
Understand how governance impacts DPI
Know how to ensure that controls are sufficient, but not excessive
Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
Know how to identify assessment objectives, outputs, requirements and criteria
Know how to select an appropriate assessment method for a particular situation
Know how to define and prioritize desired outcomes of an improvement
Know how to build, justify and advocate for a business case
Know how to conduct:
improvement reviews
analysis of lessons learned
Know how to embed continual improvement at all levels of the SVS
Understand the nature, scope and potential benefits of organizational change management
Know how to use the key principles and methods of Communication & OCM:
Identify and manage different types of stakeholders
Effectively communicate with and influence others
Establish effective feedback channels
Know how to establish effective interfaces across the value chain
Know how to define indicators and metrics to support objectives
Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
Know how to select and use the appropriate methods and
techniques to direct, plan and improve value streams and
practices.
Addressing the 4 dimensions
Applying the guiding principles
Value stream mapping
Optimization of workflow
Elimination of waste
Ensuring & utilizing feedback
Exam Information
- Exam duration (minutes): 90 min
- % extra time for non-native speakers: 25%
- Number of exam questions: 40
- Minimum to pass out of total questions: 28
- Exam style: Multiple choice
- Open Book: No
ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
Exam information
Exam Information:
This training includes a voucher for the official, internationally recognized exam.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy
- Exam duration (minutes): 90 min
- % extra time for non-native speakers: 25%
- Number of exam questions: 40
- Minimum to pass out of total questions: 28
- Exam style: Multiple choice
- Open Book: No
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you’ll receive a complimentary exam voucher if you don’t pass the exam on your first attempt.
The following conditions apply:
- You attended the entire training.
- You took the first exam within 2 months after the training.
- There is a maximum of 1 year between your initial training and the free training.
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
