ITIL®4 Leader Digital and IT Strategy (EN)
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What is ITIL®4 Leader Digital and IT Strategy
Contents
– During the training days, we focus on completing the four practical assignments (assignments) that are an integral part of the certification. Successful execution of these assignments is a condition for taking the exam. The specific exam topics are discussed during the training.
– The specific topics covered are:
– Strategic approaches enabled by digital and information technology
– How to use a digital strategy to respond to digital disruption.
– How to implement a digital and IT strategy.
– The ITIL key concepts in relation to Digital and IT Strategy (DITS).
– Using the ITIL guiding principles in DITS decision-making and activities.
– The relationship between the DITS concepts and the ITIL SVS, and how to use it to create value.
– How to use DITS to remain viable in environments disrupted by digital technology.
– How to achieve customer/market relevance and operational excellence.
– DITS risks and opportunities.
– Steps and techniques involved in defining and advocating DITS.
– The important practices that are central to this are:
– Portfolio Management
– Strategy Management
– Knowledge Management
– Architecture Management
– Continuous Improvement
– Risk Management
– Organizational Change Management
– Relationship Management
– Project Management
– Service Financial Management
– Workforce and Talent Management
– Measurement and Reporting Management
Who should attend ITIL®4 Leader Digital and IT Strategy
Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.
Prerequisites
Minimum of three years IT management experience
You have the official ITIL4 Foundation certificate or you have the Managing Professional Certificate.
If you have passed the multiple choice exam after the training and some self-study, you will receive the ITIL 4 Leader Digital and IT Strategy certificate.
During this training you need a laptop with access to internet.
Objectives
The ITIL DITS training is particularly relevant for anyone working or aspiring to a leadership level within an IT organization. The certification focuses on the strategic work to develop a strategy for the organization using ITIL practices.
The course will help you to:
- develop a cross-organizational digital strategy
- craft a digital vision
- drive operational excellence
- respond to digital disruption
- enable a sustainable business
- strategically manage risk
- develop digital leaders for the future.
Exam information
Exam Information:
- Exam duration (minutes): 60
- % extra time for non-native speakers: 25
- Number of exam questions: 30
- Minimum correct questions: 21
- Exam style: Multiple choice
- Open book: No
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you’ll receive a complimentary exam voucher if you don’t pass the exam on your first attempt.
The following conditions apply:
- You attended the entire training.
- You took the first exam within 2 months after the training.
- There is a maximum of 1 year between your initial training and the free training.
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
