During this training you will get an overview of what the discipline entails and how the practices and activities from ITIL® are connected to this. This includes the relation to Agile and DevOps.
What is ITIL®4 Foundation
Contents
– ITIL® is the international standard for IT Service Management. It enables to deliver IT services more efficiently and effectively, resulting in more satisfied customers. This ITIL Foundation course is based on the ITIL®4 publication, this is the successor of ITIL 2011 or now also called ITILv3.
– ITIL4 however, is not limited to purely IT services. Since every organization to a greater or lesser extent has services in its portfolio, this training is therefore relevant for every organization. Thus, ITIL®4 can be regarded as a quality framework.
– In order to be able to act optimally in an ITIL®-based IT or Business service environment, basic knowledge of ITIL® is necessary so everyone “speaks the same language”. This training provides the basis for everyone who works in a commercial or non-commercial service environment.
– During this training you will get an overview of what the discipline entails and how the practices and activities from ITIL® are connected to this. In this ITIL version the relation to Agile and DevOps is also included. This allows you as a participant to make the link between other methods and their consequences for the translation of ITIL®4 to your own organization. The training prepares you for the ITIL®4 Foundation exam.
ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
Who should attend ITIL®4 Foundation
Since ITIL4 is more widely applicable than in just IT organizations and since every organization has services in its portfolio to a greater or lesser degree, this training is relevant for everyone who has a role in activities related to designing and / or providing IT or business services.
For example, for an IT and / or Business service you are:
- Service Desk employee
- Change manager
- Service manager
- Delivery manager
- 2nd line support employee
In addition, this training is suitable for participants who want to gain insight into the most recent version of ITIL®, to obtain the ITIL®4 Foundation certificate or to achieve a further qualification in ITIL®4 as a quality management method. To be in line with the international standard, the training material is in English, so we advise you to take the exam in English. The spoken language is Dutch or English, depending on which course date you choose.
Prerequisites
Participants must have some basic knowledge in (IT/ Business) management, obtained by work experience of about 1 to 2 years.
During this training you need a laptop with access to internet.
Objectives
This training helps you to get confident with IT or Business Service management.
It will give you an overall overview of ITIL®4 Foundation quality framework.
After attending this training you are ready for the official ITIL® 4 Foundation exam and if you succeed, this provides access to the other ITIL® 4 training and certifications.
Exam information
Exam Information:
This training includes a voucher for the official, internationally recognized exam.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy
- Exam duration (minutes): 60 min
- % extra time for non-native speakers: 25%
- Number of exam questions: 40
- Minimum to pass out of total questions: 26
- Exam style: Multiple choice
- Open Book: No
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you’ll receive a complimentary exam voucher if you don’t pass the exam on your first attempt.
The following conditions apply:
- You attended the entire training.
- You took the first exam within 2 months after the training.
- There is a maximum of 1 year between your initial training and the free training.
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
