What is Giving and receiving Feedback
At work and in your personal life situations occur frequently where you might want to give feedback. You find, however, giving feedback difficult. You are afraid the other person will react emotionally. Or you have already noticed you do not get your message accross and that despite your effort nothing has changed. You realize that positive feedback is needed to give the other the opportunity to do something about his behavior, and learn of the effect of his behavior. You also realize that it is unpleasant to bottle up your own insights and irritations.
You would like to give more feedback in a way that is pleasant to the recipient. In this competency training you explore first the purpose of feedback. You receive a model for giving feedback, which aims to articulate the message as clear as possible without triggering much resistance. Following on you learn how to deal with your own emotions and the emotions of others.
After completion of the training you:
- Recognize your feedback as a means of communication and self-reflection
- Are familiar with a model for giving feedback
- Know how to bring the message accross
- You can deal with the recipient’s emotions when giving feedback
- You deal with your own emotions when giving feedback
- Know when feedback is given in appraisal and assessment interviews
Who should attend Giving and receiving Feedback
The training is intended for employees who want to give better feedback or good feedback more frequently in their work or personal life.
The individual character of the training will ensure that it corresponds to your own situation and learning goals. You work with practical tasks, assignments with colleagues, practicing in your own work situation, gain introspection and interaction with your supervisor.
Every week you discuss the completed assignments with your tutor by phone or mail. The total study is approximately three (working) days within a period of up to three months, depending on your learning objectives and time.
The training is tailored to the needs of the participants, whether you join a group course, or if you join an individualcourse like Workplace Learning.
Prerequisites
No specific prior knowledge or prior education is required for participation in the training. This training does not stand on its own, but is part of several of our curricula. You want to make the right educational choice and develop optimally. Our curricula help you with this. Curious? You can find them on the Curriculum page.
Objectives
You would like to provide more feedback in a way that is convenient for the recipient. In this competence training you first explore the purpose of feedback. You will be given a model for giving feedback that is aimed at expressing the message as clearly as possible without creating much resistance. Then you learn how to deal with your own emotions and the emotions of the other.
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
