What is Client Centricity
“We have to put the customer first” is a frequently heard statement, but what does that really mean?
If we ask you about your positive or negative experiences as a client of an organization, you can count on having enough to say!
In the ‘customer centricity’ training, we focus on that and with your customer experience we look for what client centricity really means and how you make its effects visible. You learn from Lean, Agile and Design Thinking what the effects of your work are on the customer. You investigate who your client is and you get the tools to work ‘customer centric’.
Customer centricity starts with you but does not end there. We look at what an organization can do to become a client centric and you learn from organizations that have elevated customer centricity to art.
Who should attend Client Centricity
The training is intended for professionals who want to be better able to provide their customers with the best possible service.
Prerequisites
No specific prior education is required.
During this training you need a laptop.
Objectives
The aim of the Customer Centricity training is to give professionals a better insight into the effects of their own work on client centricity. You learn to look at your work from the customer’s perspective and you are provided with tools and methods that are immediately applicable. You also learn to look at customer centricity from an organizational perspective. What resources, strategies and processes are there that help put the customer first.
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
