This e-learning covers the 'core' all types of engagement and interaction between a service provider and their customers, users, suppliers and partners.
What is ITIL®4 Specialist Drive Stakeholder Value e-learning
Contents
– This e-learning covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers and partners. This involves the conversion of demand to valuethrough co-creation of value through services.
– The specific topics addressed at ITIL® 4 Specialist Drive Stakeholder Value are:
– Know how to target markets and stakeholders.
– Know how to foster stakeholder relationships.
– Know how to shape demand and design service offerings and user experience.
– Know how to align expectations and agree details of services.
– Know how to onboard and offboard customers and users.
– Know how to act together to ensure continual value co-creation.
– Know how to realise and validate service value
ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.
Who should attend ITIL®4 Specialist Drive Stakeholder Value e-learning
ITIL® 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material and has the ITIL 4 Foundation as a pre-requisite. The target audience includes, but is not limited to:
• Customer experience (CX) manager
• Customer experience (CX)/user experience (UX) designers
• Product Owners
• Digital product managers
• Portfolio managers
• Relationship managers
• Service en solution architects
Prerequisites
ITIL®4 Foundation
Objectives
It will enable that every IT practitioners contributes to a customer journey in co-creation of value through services.
Exam information
Exam Information:
The costs of the exam voucher are included in the price of the e-learning. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy
- Exam duration (minutes): 90 min
- % extra time for non-native speakers: 25%
- Number of exam questions: 40
- Minimum to pass out of total questions: 28
- Exam style: Multiple choice
- Open Book: No
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you’ll receive a complimentary exam voucher if you don’t pass the exam on your first attempt.
The following conditions apply:
- You attended the entire training.
- You took the first exam within 2 months after the training.
- There is a maximum of 1 year between your initial training and the free training.
Classroom, online, blended and in-company
At Capgemini Academy you learn in the way that suits you. Do you prefer classroom training, online or a combination of the two (blended)? You can follow most training courses in-company: within your own organization. We use a variety of tools to make learning even more fun and effective. Consider videos, games, quizzes, webinars and case studies, for example. And you can always contact your trainer with any questions.
In-company training courses
With an in-company training you have several advantages:
- You choose the location.
- You train with your colleagues, ensuring it aligns with your practice.
- The trainer tailors explanations, examples and assignments to your organization.
- In consultation, exercises can be adapted to organization-specific questions.
Request more information or a quote.
